Patient Information

Prescription Refills
In an effort to provide excellent and safe medical care for our patients, we at Anderson Family Health Specialists believe it is important for us to communicate clearly our position with regard to prescription medication.

Refills are expected to be provided at an office visit in all but certain extenuating circumstances. This is appropriate in order to allow proper review of a patient's medications to avoid errors and unsafe medication combinations. For this reason we also have decided unanimously to expect every patient to bring their ongoing prescription bottles with them to each appointment so they may be viewed and documented by our staff. In this way we can be certain of meds from other providers and remaining refills as well as a pill count on controlled medications when appropriate.

The typical protocol from our office will be that each patient will be provided the appropriate number of refills to make it back to the office for follow up visits. In certain cases such as a new medication or dosage titration communication by phone may be appropriate for prescriptions. No refills will be provided during off-hours.

It is our office policy that all controlled substances will be provided at an office visit unless directed otherwise by your provider. No refills of controlled substances will be provided after hours or on the weekend. Typically if a patient's symptoms are so severe as to require a prescription for a controlled substance, that patient needs to be seen.

These policies are intended to allow us to provide excellent medical care and focus on managing medications appropriately for our patients..

Appointments
We see patients on an appointment basis. Please call so that we may reserve a time for you. If you are unable to keep your appointment, please let us know as soon as possible. There is a fee for appointments not cancelled without proper notice. We update patient demographic and insurance information at every visit. We strive to keep accurate information so that your insurance may be billed properly and accurately. Please assist us by bringing your current insurance cards with you to each visit.

Fees and Payments
Our fees are customary for medical care in Central Indiana. We will bill your insurance for services rendered at no cost to you. We do require that co-payment amounts be paid at the time of service as required by your insurance contract. Co-payment amounts not paid at the time of service will be charged an additional service fee.

We participate in many company-sponsored insurance plans. Please check your provider book to determine if we are participating providers in your health insurance program. We are a participating provider in Medicare as well. Our billing staff will make every attempt to assist you with your account. However, it is very important for you to understand your insurance plan coverage and limitations. This will help prevent misunderstandings later.

Patients without insurance are expected to pay at the time of service. Our physicians do not discuss financial issues with you or make payment arrangements. If you require special billing arrangements, those must be made with our billing department prior to the visit. We accept VISA, Mastercard, and most debit cards as well as check or cash. There is a fee for returned checks. Credit card payments may be paid by mail or phone.

Records Transfer, Copy, and Release
As part of our promise to our patients to protect their privacy, this office follows HIPAA guidelines for the release of information regarding our patients. Before releasing records, we will ask that you complete our records release form. The fee is dependent on the amount of information being requested and will be no more than allowed under Indiana law.